Louis' Ramblings

What a Bunch Of Whiners...geeeeez.

T-MOBILE IS #1 IN THE WIRELESS INDUSTRY AND HERE IS WHY...

2004 J.D. POWERS & ASSOCIATES AWARDS

#1. 2004 Highest Ranked Wireless Customer Service Performance"

#2. "2004 Highest Overall Satisfaction Among Wireless Telephone Users": Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West regions

( THE 1ST MOBILE COMPANY TO "EVER" ACCOMPLISH THIS IN ALL 6 CALLING REGIONS OF THE USA ) THEREFOR VERIZON CAN'T SAY THEY HAVE THE BEST NETWORK..LEGALLY..."GOOD!"

#3. "2004 Highest in Overall Customer Satisfaction with Wireless Retail Service"

#4. "2004 Highest Ranked Call Quality Performance": Southeast and Southwest Regions

THEY WILL PROBABLY CARRY THIS THROUGH 2005 AS WELL AND SO ON AND SO ON.

Others....uuuummmm Most minutes for the price. Atleast 100 More minutes per plan than all other carriers.

T-MOBILE IS #1 HANDS DOWN.

WITH THE SPRINT & NEXTEL MERGING AND THEN CINGULAR & AT&T MERGING THAT JUST SHOWS T-MOBILE IS #1 BECAUSE THOSE COMPANIES WERE ABOUT TO BE TAKEN DOWN EACH 1 BY 1 AND THEY HAD TO MERGE TO SAVE THERE BUSINESSES.

IT WOULD HAVE JUST BEEN T-MOBILE & VERIZON.

Im sure those of you who say they never go over there min, theres no way I used all of my 3000 min... How the hell do you keep track of 3000 min? Impossible unless someone does it for you.. why not try to use #646# for those of you wholike to call and bitch about your min. That might get some of you to stop fricken calling us with stupid arguments about min usuage.

I hate T Mobile!!! They are nothing more than con artists scamming people off their money, time, and patience!! I'm going to try to be open minded as not to stir those of you who is in favor of this cheap service. The reason why I said cheap is because when you call them, they would sound so nice and respectful. But really, they are just luring you into their trap, what's really behind many times are lies and deception! Have anyone of you ever felt that way when you spoke with those sales rep? They jsut want your money, so they would do anything it takes. Basically, they are so clever that they know every answer to the questions that I ask as if they were playing me, providing me every answer except the one I really needed. I'm the saying that the sales rep are bad people they are probably trained to be so, but the Tmobile system has a definite flaw! And I cant believe that they are well known for their service. Well, I wanted to end my contract with them so they persuaded me to stay by offering me a good deal on a high end phone that they have. (It sounded too good to be true) So I said ok, i'll take two, because I have a family plan with two phones. We exchanged gratitude, and she sounded so nice at it. I repeated to her that the phone I wanted was this high end phone right, and not the other one. As a matter of fact, I ask her wheter she would give me the exact phone that we agreed on five times, and all five times she replied "yes." So then, guess what, after all that's said and done, I ended up recieving two cheap phones, so now instead of getting a good deal on two phones, I am stuck with two over priced phones that will never meet up to my expectations!! Not to mentioned that I've already bought online the accessories for the expensive phone costing $50 more bucks. I called customer care again serveral times to resolve this problem. But none would help. They all said "Sorry, but once the order goes through, we can't do anything about it, you would have to send it back and we'll go from their" Not only did they gave me cheap phones, but now i'm going to have to deal with my renewel contract for one year! If this is not pure scam then I dont know what is. Man!! Man... as if they are all backing each other up. I sounded really nice when I spoke with them because i know that by getting angry, it's not going to help me. Besides, they must have terrible days listen to bs conversations! But they all said they knew nothign about my problem, but yet they keep logs where each of their conversations they had to write down what happened. By that I mean if i spoke with rep A that I wanted to buy a phone, rep A would write down on my file that that I called that day to buy and phone so that in the future when I call back, a new rep would know that I had called earlier, spoked with rep a and wanted a new phone. They basically have me on file! Well for my case, this rep was a total lier. She would agreed to send me the high end phone by mouth, but what she would wrote down on her log that I wanted the cheap phones, and that she had disclose to me thoroughly as can about my purchase. Heck!!! I spoke with three other rep after my purchase that I one of their employee had riped me off. But they all said that they cannot do anything. Man!!! I wonder if this has any legal grounds because I am would be sueing for emotional distress!! This is not a joke, because i've felt betrayed. When a customer put their faith on a well known grade "A" customer service team and gets conned, you better bet i'm hella mad!!

I have worked with T mobile for about 5 years now, and have also worked for two other mobile phone companies in the past. The reason T-Mobile and all other mobile phone companies get such a bad rep is because overall, there is no such thing as a "loyal customer" in the mobile phone industry.

To understand, you have to clear your mind and think for a minute...a cell phone is a MUCH different product than just about anything else on the market. I hear constantly with every company I have worked for, "I didn't make these calls!" or "I didn't use this many minutes!" or "I don't owe you this much!" The reason there are so many angry cell phone customers with ALL cell phone companies is because they take service for granted, and are not responsible. The reason I say mobile phones are so much different from the typical bill you receive in the mail each month is this...for example, you receive your credit card bill in the mail and open it to see you have 5 or 10 charges or so on it. Credit cards take more responsibility and you can pretty much name off every time you used your credit card that previous month. When customers see the cell phone bill and all the call details, most people use it so much that they do not remember making half the calls on the list! That is for charges...now for reliability!

This is a great one! First things first, mobile phones are WIRELESS! This means that you WILL drop calls, you WILL have dead zones, and you WILL encounter different levels of reception day to day even in the exact same areas. THE LAST THING I WANT MY CUSTOMER TO HAVE WHEN BUYING A PHONE FROM ME IS TOO HIGH OF EXPECTATIONS. I have been in the industry a long time and I would say at least 90% of my customers that are always having problems and hate t mobile have never had a cell phone before. THEY HAVE NOTHING TO COMPARE IT WITH. The expectations are WAY too high! A cell phone should be nothing more than an alternative means of communication. DO NOT GET RID OF YOUR LANDLINE PHONE! Until mobile phones become amazing and 100% reliable, which will be years and years from now, your main business line or personal line or whatever should be landline. Another issue of expectations being too high and reliability is most customers think that every time anything happens, they must come complaining to all the reps in the store and call up customer service, and call their lawyers, and so on!

RELAX.. Compare this to an automobile for example. Every time your car's gas tank gets low or runs out, do you go complaining to the car manufacturer or threatening to sue everyone? NO, OF COURSE NOT! Yet, when most customer's batteries on cell phones die out, yes you guessed it, "THIS PHONE SUCKS!" I could go on with so many more examples on how people take mobile phones WAY TO SERIOUSLY, but I can't be here all day.

Back to when I mentioned about cell phone companies having no LOYAL CUSTOMERS. This is true because of everything I have just stated. The reason cell phone companies are where they are today, is because they treat customers as customers treat them, unreliable and disrespectful. A cell phone is such a small purchase compared to other things in today's society, that there are no loyal customers. I have had regular customer's for years and years and have been great to me and my employeers, but the second they think t mobile or verizon did something wrong, its "I'M DEACTIVATING!" time.

This is why contracts play an important part in cell phones. People complain about them all the time, but if they didnt exist, everyone would go through all the companies each week!
THE REASON WE HAVE NO LOYAL CUSTOMERS IS B/C ITS CHEAP! I'll compare it to a car again. If the average joe's car breaks down or won't start or has any kind of problem with it, in most cases its "this sucks, gotta get this fixed." If you don't catch what Im saying, its the fact that with cars or more expensive items, the customer pretty much sucks it up and moves on. The average joe probably doesn't have enough money to go buy a new car EVERYTIME SOMETHING HAPPENS! But with a cell phone being so low priced, the second something happens, the customer threatens to deactivate.

To sum it all up, all I can say is...If you have never worked in the mobile phone industry you are in for a surprise. You are still open to share your thoughts and complaints, but you would probably be eating your words if you could live in the shoes of a mobile phone sales rep for a day or two. You could never imagine how disrespectful people treat you as a sales rep unless you have been there. TRUST ME, IF CUSTOMER MOTIVATION KEPT ME AT MY JOB, I WOULD HAVE QUIT LOOOONG AGO! Its the fact that when it comes to commissions, the sky is the limit, that keeps me going.

I am not saying that every mistake is the customer's fault! THINGS HAPPEN WITH EVERY COMPANY! So when trying to resolve a problem with customer service or a sales rep, be professional and curtious about it. TRUST ME, YOU WILL ACCOMPLISH SOOO MUCH MORE THAT WAY. And another thing, just like every other job in the world, some people do not like their jobs and are there for the wrong reasons....SO, if you get a bad customer service rep, or someone that is not willing to listen, JUST HANG UP AND CALL BACK! It will be a different rep that answers.

Let me know what you think, Im curious to know. Post or Email me questions or comments.
Thanks for reading!

OK, so I'm currently on vacation mode w/ tmobile, and I was just curious as to how long this mode really lasts for? Has anyone put their phone on vacation mode before? The tmobile call centre people are useless, they don't have a standard policy for such things apparently, as everytime I call re: vacation mode, I get a different answer. I am currently out of the US at the moment, and I haven't been paying my monthly vacation mode bill- as I am uncertain how long vac. mode really lasts for, and I'm afraid that they may reconnect me on my regular plan if I pay up.

How does tmobile treat costumers who don't pay up?

Anyone been in this situation before? I'll gladly pay up, as long as I can be assured that I'll only be charged my vacation mode bill till Sept (bringing it to 8 months).

I'm so pissed off at T-Mobile! I got involved with this company almost a year ago and it's been a constant struggle. They stopped sending me my statements in November 2003 (it's April 2004). I don't even know what I pay for?!! I have called and requested to send me the bills many times and never received them. Whenever I call and make a request, they claim that they get back my statements every time they send them, so they end up suspending my cell phone(!!!) I then have to call them to verify my address (which hasn't changed!) in order to be able to use my cell again.
I'm sick and tired of dealing with T-Mobile. I think they don't care for customers and the service sukcs! Fu** T-Mobile!

I hate Tmobile also. Tmobile has pathetic customer service, and no integrity. I was told for over 6 months that Tmobile was sending my deposit right away. Only for them to finally stop lying with that story, and then change their story to THEIR dealer Car Toys owes me the money. Car Toys in turn said Tmobile owes me the money. I got sick of dealing with both, and have never received the amount owed to me. I hate Tmobile, and their fake customer service. Car Toys sells overprices products. F*CK them both.

The following story is true, It all started at

T-mobile USA, Inc.
1498 Union Avenue, Suite 105
Memphis, TN 38104
Store:901-725-2200
Fax:901-725-9498

I have been waiting for a refund check from t-mobile usa, Inc. (T-mobile) for 9 months(Since July 2003). I bought a sierra aircard 750, it sucked,(No inbound (only outgoing) ip packets) so I returned it back in accordance with the 14 day money back policy. I was told to wait 4-6 weeks for a refund check in the mail."t-mobile sucks" After 6 weeks, I called back to check on my refund since I hadn't got it yet, I was told it would be another 4-6 more weeks "I hate tmobile", so I waited and called back 6 weeks later, SH*T NEW MANAGER again "Tmobile sux", she said last one got fired cause he wasn't doing his job "tmobile sucks", again 4-6 weeks longer she would take care of it she said, I called back 6 weeks later after still being ripped off of my refund check, this time to the corporate 800# "I was pissed, and surely someone at corp. could solve this problem of my $400 not being given back yet(T-mobile stole my money), I was told that I would need to go through the store I returned the aircard to, to get my refund, but the store said the check was coming from corp (who I just called).(catch-22) I tried to explain what I have already been through with the store, it didn't matter, go back to the store. So I go back to the store, lucky that day the girl working at t-mobile hated t-mobile more than I did, she gave me the managers cell phone number. So I call the manager on the cell phone, she says she needs copys of my paperwork in order to complete the refund, I asked her where her copies were, she told me they were in storage. So I bring my paperwork back up to the store, now wait 4-6 more weeks and she assured me I would get my refund check.,(ARE YOU SEEING THE PATTERN??), Six weeks later I called "Tambra Tankersly" back since I still didn't have the check. This time she said that it had to be approved with the regional manager "Brian" and he was out on "family leave" check back in a couple of weeks she said. So I call back the 800# at corp, this time I'm going to be more damanding, It turns out the procedure for a escalation of this matter is to call the regional manager, who as I already knew was on family leave. I have to say the folks at the 800# are good folks it just that their hands are tied. I had a kind CSR try to get "Brian" the regional manager on the phone to check the status of my refund ckeck. She tried for 3 weeks. Well "Brian" never really came back according to Tambra Tankersly (901-283-5910) She did get to talk to him about my refund check though she said. Just 4-6 more weeks "T-mobile is a corporate crook" more. 6 more weeks and still no refund check, I go back to the store, Tambra isn't there but I have found going to the store and making them call her from thier phone number, she almost always answers, but when I call her she never answers, she must be good with the caller ID. Tambra is "going to do something else" and now a new regional manager is going to work on getting my refund check. So I asked for his phone number, she didn't have it, but the rep in the store had it. She didn't have so we called tambra back, this time (5 mins later) she has "Bobs" cellphone number (901-283-5741). Right here I would like to thank Jennifer Deming for what she did for me! Anyways, I told Bob (via voicemail) that if he didn't have my check by end of the week (5 more days) that I would be out in front of the store on the sidewalk holding a sign on Saturday (the 6th day), I going to hold a sign that says "t-mobile is a corporate crook", actually I'll be holding the video camera to make sure no one gets beat up or arrested on BOGUS charges. Cameras don't lie. It turns out T-Mobile International is a wholly owned subsidiary of Deutsche Telekom. So go bitch to someone in Germany. Ah I get it now some new type of corporate warfare. T-mobile has outsourced tech support call centers to india. So when to call to get help you can't even understand the person who is trying to help you, as I learned when I was having problems with my aircard at the very begining of this mess. Right now I am tring to get an ex-employee to talk on camera about what they know, I have been told off camera that this is the tip of the iceberg. I'll keep everybody posted. Maybe I'll get my check Friday, but I'm not holding my breath. Be careful about checks that come in 4-6 weeks folks! Why is it taking 4-6 weeks? I think I already answered that "corporate thieves". This is acually a simpfied account of what happened. I've placed more than 20 calls to the corp 800# and been in the store more than 10 times regauding this matter, most times I struck out so bad that it aint even worth mentioning.

t-mobile sucks. kept getting dropped calls so i tried to discontinue service at which point they threw all these incentives at me -- incentives, as it turns out, that are the standard promotions offered to any new customer who activates a new contract right now. when i called to complain about these damn customer retension "incentives", the rep was incredibly rude (first tried to get me to conjecture with her to determine technical solutions as to why there were so many problems when i live in LA (MAJOR METROPOLITAN CITY) and was experiencing dropped calls by LAX (MAJOR INTERNATIONAL AIRPORT), then when i said I am no wireless technician - what the hell are we conjecturing for, she said "well throwing money at you won't help the problem")...didn't get it at all...it's about improving coverage and satisfying the customer. furthermore, why even offer incentives if they're not real? try romising an ACTUAL INCENTIVE when trying to retain a longstanding customer, not just some supposed deal that anyone could get just walking in off the street. what's the point? why treat your customers like imbeciles? i don't care about getting an extra X number of minutes (already have 1000 that i don't use up) -- i don't care about saving $5 or $40 when i can't reach someone who's waiting for me at an arrivals terminal at a major airport -- i care about having coverage when i need it and being treated like a human being with a legitimate complaint.

by the way, i think it's telling that the t-mobile reps who have responded to postings on this site have either used curse words or asterisks in insulting the folks who have shared their crappy experiences with t-mobile. truly says a lot -- way to be mature and to handle yourselves. is that how they train you?

hey flower if u think i'm untrained and lousy at being a "customer service rep" then screw u... u obviously are ignorant

You wouldn't believe how T-mobile is set up to bend over and take it up the ass for the customers. Call and be nice and ask for unreasonable stuff and you'll get it.

Tmobile just big time sucks!they have real lousy,untrained "customer service reps" who have no clue what they are doing and turns out if you have a problem and call back more than once,u have to explain every damn thing to every dumb rep that answers ur call....
Ad to top it,their phones dont even work in most places!

Oh I would truelly love to have you handle my case. I am just like you I get simply hate stupidity. That being said I also no that relying on my phone ussuage tallying is in no way dependable nor acurate. However when the differecne shown is over 2000 minutes and what not its enough to make you go hmmm. Now after MONTHS of fighting and having my service actually re-instated my service was once again disrupted because they can't gicve credit to an issue over 60 days old. "There are no records of previous ABR or whatever Advance Research forms submitted other then the one most recent that validated my issues. Now yeah I paid my last bill late. For several reasons, 1st it was incorrect and 2nd it was incorrect 3rd it was incorrect. now once it was corrected and i was credited 280 dollars i paid my bill. This was 2 days after i got my bill for that month. I know that you deal with morons all the time and i'd gladly help you smack them across the face and explain why there idiots, unfortunately I'm not and that is why T-mobile has to be corrected. I'm not saying i'm never wrong I'm not saying that I don't have not nor ever will run my bill up.I do know that my cell phone ussage is well monitored my me. And when i review it with t mobile it is extremely WRONG what makes matters worse is that you try to make up rules that defend your actions which I've been able to tear down every time. But once I get to someone that is the next level they through back and old rule which i had already proven to be wrong or not apply to me. Now I'm not above the law or better then anyone but I'll be damned if the rules don't work both ways

i would just like to say a few things here... yes, t-mobile has and will continue to make mistakes, as will all the other cell phone companies. people DO make mistakes from time to time... and they will get corrected if they invalid charges... but over the past year i have worked for t-mobile i can honestly say about 90-95% of all the disputed charges i have encountered have not been our fault but have resulted from a customer not understanding his/her contract terms and conditions and the terms of the price plan they were set up on that is stated in their contract at their time of activation. and of course i have seen thousands and thousands of dollars credited towards accounts because a customer ASSUMED something or didn't know something that they should have read within the fine print of their contract before signing it... many customers i have spoken with seem to think that if they think the charges are invalid, then the charges ARE invalid. then they go into a whole "threatening to cancel" act over the disputed charges, and if no courtesy credit is issued they then go into "threatening legal action" mode. now that is fun because one would have to think that t-mobile has quite a few highly-paid lawyers that would efficiently crush an idiotic attempt to sue a company over valid charges. and i would say 99% of the people i've spoken with over the phone who say they hate t-mobile have the SHITTIEST payment history, and seem to think that if they go to a different company and fail to pay their bill in a timely manner they will be rewarded with praise and have their ball-sacks or snatches licked vigorously, and NEVER get their phone interupted for non-payment. now those are the people who i love to do the extra research for: catching them in lies, effectively shutting down their pitiful attempts for bonus minutes or courtesy credits, all that good stuff. what i like the most is when a customer says they should have been on a different price plan as of a certain date, but that price plan wasn't even offered yet at the time! i usually get hung up on once i catch them in those lies, i guess they aren't honorable enough to live up to their false claims? now don't get me wrong, i'm all for fixing a problem that t-mobile created, but i'm not going to cater to a person who wants us to re-rate their bill that THEY are responsible for. hey, maybe i've been dealing with this stuff for a little too long and i'm bitter but i just had to let some of that out... oh, one more thing guys: the reason your minute usage on your bill and the minute usage from your phone's call timer does not match up is because as stated in your original service agreement (your contract) t-mobile bills from SEND to END... that means if you press send and a call does not go through (busy tone, dropped call, etc)that is one minute used... one second used rounds up to one minute as far as t-mobile's billing goes, and call timers generally work by the second, and are therefore worthless and SHOULD NOT BE USED.

Well once again t-mobile employee my bill is being corrected after reviewing your documentation stating that "T-mobile Internet" is not available off of the "GPRS" network and that even though my S105 stated it was making a "GPRS" call and my bill had a "(e)" marked next to AOL dialed access numbers (see the phone knew it was a data call and was using the "GPRS" channel to transfer data from the dial up CSD# T-mobile didn't know how to bill it. They told me that if my phone switches from "GPRS" to "CSD" they don't have to inform me and that I would then get billed minute usage air time. The t-mobile website and info packets say that depending on your wireless data contract will govern your overage air time fee by kilobyte. now even if i had to pay for 5000 kilobytes of overage (HERE'S ANOTHER MATH LESSON) how much would that be at .03cents per kilobyte compared to 5000 minutes at .39cents If you did your math correctly you'd have a difference of $1800.00 once again I'm an IT specialist I'm not in the wrong thats why I'm having the FCC explain it to T-mobile and yes my bill was corrected I'm now sueing for damages suffered and hopefully verbal abuse by one of your reps. so If you're not a level 3 anything at t-mobile don't bother typing here because as long as I breath you won't win. so why don't you have them make your next posting with the proper apoligies

I do read my bills. EVERY ONE OF THEM. They show 4 phones activated on my account. I have 2 phones. They still haven't fixed that. Keeping in mind I have 2 phones they wanted over $380 for 2 months of service. No, that doesn't include the phone. No I didn't spend that much time on any phone! No, I don't have a 1 minute plan with a $100 overage back charge for looking at the phone! I'm not a salesman and have no reason to use $380 worth of cell phone time. But, then again, 2 phones - not 4!!! I can't say how much I dislike T-Mobile. Don't use them, save yourself.

I agree with the previous t-mobile rep, if our more incompetent customer would read their bills before flying off the handle, their's as well as our lives would be far much easier. I have been using T-mobile service for 3 years, and i have never gotten misinformation on a bill or from their website. Also if you are having problems with t-mobile, are you by any chance a smart access customer?

and to the T-mobile rep I am not your enemy I have proof of T-mobiles errors thats ehy they have corrected all my bills but the last. It was going to be credited but without letting me out of my contract. You can only work from the info they give you. You can't access a server and check if your OEM # is being billed properly. You probably have a no charge acct w/ T-mobile. I on the other hand know how to do basic arithmatic (not that you don't) and can add up my minute usage based on my talk time from my phone and compare it to my bill. It doesn't add up. Also I know that my Get More Unlimited internet access works by using the GPRS system. It states that the unlimited internet acct gives you unlimited usage. since its billed by kilobyte. not minutes it should have been on my bill as GPRS ussage but its not. also to add to your education if I have unlimited GPRS ussage why would I be billed for it. I added on the 19.99 "package" that you advertise as unlimited internet w/300 text messages and includes T-zones I was told I lied and that the 29.99 service gives you that not the 19.99 add on package. 1 week later the home page for T-mobile says for 19.99 (with an existing acct) get unlimited internet access unlimited GPRS usage unlimited T-zones & 300 text messages. But I'm a Liar. I would like you to inquire further then your work station as to how accurate your monitor at work really is. find the sourse if you can. find out where the computer/s are located that handle the raw data coming in. Meaning when yopu place a call find out where the info goes. What computer reads the radio frequency and the digial signature that each phone has and press (*6) transfers it to data, directs it, and logs the usage, and logs the protacal (GSM, GPRS, CDMA, etc) when you can varify that that system is working properly meaning you yourself can run a series of diagnostic tests then you can tell people to read their bill. I'll even help you by giving you a cheat sheet go to www.howstuffworks.com and do a search on GSM, CDMA, GPRS, 3G, cellular, ***802.11***, then get back to me. don't ever trust info unless you hear it straight from the horses mouth, anyone can shove a carrot up its ass to make it move its lips for the camera.

someone please conact me I've been Raped by t-mobile. I want to start a law suit against them. 1st when i started my account i recieved 30 free days of t-zones 30 days starting the day I activated. they 1st attempted to over bill me saying I ran up my minutes when I was accessing T-zones using GPRS. I corected them and had them credit my account. I then activated the unlimited internet and purchased a data link cable. I was told by there rep even if i dial up to aol my samsung S105 knew to use the GPRS system to log on, which it did. Everytime the sreen clrealy stated "GPRS" my unlimited internet has now left my account at oweing T-mobile $700 dollars! when my second bill came in it was once again over It took me 2 weeks of argueing to get them to credit my account. when my 3rd bill came it was over $500 I know from adding my minutes of talk time that i did not go over my 600 minute anytime plan. I have a $500 deposit that I want back from T-mobile and I would like to sue them for lost wages and emotional damage. I have been accused of lieing and been treated horribly by there "reps" When the 3rd bill came I told them to correct it and release me from my contract. They said I had agreed to a 1 year contract that I'm locked into. I told them they advertised satisfied customers. I still haven't found any. on 3 bills consecutively they miss billed me I told them I was not paying the last bill untill they release my contract and returned my deposit. Now here's the kicker I called to check my minutes usage 1 week after my billing cycle began, knowing that I had used less then 200 anytime minutes. at that point i was already over my plan by over $300 dollars. They said they could not correct it because the bill hadn't posted. I said I wanted out of my contract they offered me bonus minutes (which don't go to overage use just sit there if you're already over so you can use them to not go over anymore) I refused saying that I didn't trust them to be capable of correcting the situation after all I knew I was not in error. The bill came and thats when I faught for 2 weeks to correct the bill. I said if it happens again I was going to sue them I told them that i expected reimbursment for the hours I have wasted on hold w/ "reps" and compinsation for the lost wages (I do pc repair from home) because that was my only phone. I've gotten nothing but "well this bill seems valid the computer says you've used these minutes" Now I know how cell phones work how computers work how radio's work I know that T-mobile has a major system failure going on here. Either they're trying to rob us or there is an error in there server systems thats not acruing usage properly. for example a friend had his phone powered off while away camping in alaska. When called by another T-mobile line it would direct the calling T-mobile member back to their own voicemail. He was billed for roaming calls made while his phone was not turned on. They told him someone must have used his phone while he didn't have it in sight. I was in this area on vacation 3 weeks later and (service had already been suspended) had no reception at all. My phone is a newer model which can pick up more frequencies. So who else had been raped by T-mobile please e-mail me I want restitution for Me my friends and everyone else that has been victimized by T-mobile.

READ YOUR BILLS.Before you get all pissed off at us, read your fu**in bills. I am supporting my self through college working there and the difference between you and smart people is they read their bills. it's not that hard.

Hey, I just googled "I hate T-mobile" while I was on hold w/ them and I came across this site, so I just thought I'd share my bad T-mobile experience. I actually am a customer (first mistake), so it's not quite so bizarre.

So I called the customer service line just to check my minutes, and they said I had gone over, which I knew wasn't true b/c I check my minute usage almost everyday just to make sure that I don't. This month I had used up all the minutes and then went into some bonus minutes they had given me before, which I still knew I was under. Then the rep gives me some crap about how they were issued in July 2nd, and expire in 90 days, so that makes that Sept 2nd. Well, she obviously wasn't a math major (or an elementary school grad for that matter) since that would've brought that to October 2nd, which turned out to be irrelevant b/c she hung up on me (mid-sentence) anyways. So then I call back, get another incompetent rep so I just ask to speak to her manager immediately. So then the rep goes on about how the website (where I had checked the bonus minutes, which still showed that I had them) isn't accurate at all, and to just call customer service EVERY time I want to check minutes. Well, that's fine going forward, but I still wanted a credit for the minutes which I legitimatley used, and then she has the nerve to offer me more useless "bonus minutes" which did me a whole lot of good the last time. I was outraged and asked to speak to HER manager. After about 15 minutes of waiting for him/her to get on the line, they finally just offer a one-time courtesy credit. These guys are ridiculous. That, and the service sucks.

Just thought I'd share.

Louis, could you please email me? I can't find your
email address, and we need to invite you to a very
important event... actually two... first... Bill Katt is having a graduation party and you ought to come :) And 'clueless boy' proposed, and we're marrying in Aug! So, I guess I need your postal address too! :)

Donna

locality principle?

i should post your story to foundering.org.

When it rains, it pours. Maybe it's chaotic, maybe it's random, maybe our feeble human minds want to find patterns where none exist (and similarly fail to recognize others where they do exist).